Welcome to Zegal ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"), which connects users with licensed lawyers for fast, affordable legal advice via chat or audio within 5 minutes. By accessing or using the Service, you agree to this Privacy Policy.
1. Information We Collect
We collect information from you in the following ways:
a. Information You Provide
Account Information: When you sign up for our Service, we may collect your name, email address, phone number, and payment information.
Consultation Details: Information you share during your consultation, such as questions, chat messages, or audio recordings (if applicable and with your consent).
Communications: Any information you provide when contacting us, such as feedback, inquiries, or support requests.
b. Automatically Collected Information
Usage Data: Details about how you interact with our Service, including IP address, browser type, device information, pages visited, and timestamps.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.
c. Information from Third Parties
Lawyer Information: Basic details provided by lawyers (e.g., name, credentials) to facilitate consultations.
Payment Processors: Information processed by third-party payment providers to complete transactions.
2. How We Use Your Information
We use your information to:
Connect you with lawyers for legal consultations.
Process payments and manage your account.
Improve and personalize the Service.
Communicate with you, including sending confirmations, updates, or support responses.
Comply with legal obligations and protect the security of our Service.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Lawyers: Limited information (e.g., your name and consultation request) to facilitate your legal consultation.
Service Providers: Third parties who assist us in operating the Service, such as payment processors, hosting providers, or analytics tools, under strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process (e.g., subpoenas or court orders).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Your Choices
Account Information: You can update your account details or delete your account by contacting us at our support email.
Communications: You may opt out of non-essential emails by following the unsubscribe link in our messages.
Cookies: You can disable cookies through your browser, though this may affect functionality.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to provide the Service, fulfill legal obligations, or resolve disputes—typically no longer than 2 years after your last interaction with us, unless otherwise required by law.
7. International Transfers
If you are located outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn such information has been collected, we will delete it promptly.
9. Third-Party Links
Our Service may contain links to third-party websites (e.g., payment processors). We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: